Tips & Tricks

51 Leading Customer Experience Conferences and Events to Attend in 2018

Organizations and businesses that deliver a superior customer experience are thriving, because customers expect their interactions with companies to meet and even exceed their expectations. As a result, customers are rewarding the organizations and businesses that deliver the best customer experience with loyalty and advocacy. This means that businesses and organizations must be experts in customer experience management by knowing their customers completely. And, that requires a depth of knowledge gained by getting insight from all touch points and channels. It also requires top-notch customer data analysis that is delivered in real time.

As businesses and organizations (and marketers) seek to improve their customer experience and gain a competitive edge, they rely on customer experience experts and thought leaders to deliver the latest trends, strategies, and insight into optimizing customer experience. That’s why we have rounded up our top 51 picks for customer experience conferences, updated to reflect events happening in 2018: to give you the information you need to decide which customer experience events to attend to gain the knowledge and networking opportunities your business needs to capitalize on customer experience. Please note, we have categorized our top 51 customer experience conferences for 2018 by quarter and listed them chronologically within each category to simplify your search for customer experience events that best fit your schedule.

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Q1 2018 Customer Experience Conferences

1. Customer Contact Week
January 22-25
New Orleans, LA

Customer Contact Week

Formerly Call Center Week, Customer Contact Week is the world’s largest customer contact event series. Attendees learn how to enhance your customers’ experience by delivering world-class service quickly and efficiently. This conference includes an expo and joins customer care, CX, and contact center leaders. CCW 2018 featured speakers Robert Herjavec of Herjavec Group, Terry Jones of and, Kathleen Attinello of Dun & Bradstreet, and other inspirational CX leaders. If you missed this year’s installment of Customer Contact Week, be sure to put it on your calendar for 2019.

Cost to Attend: 

  • End-User 2-Day Pass (1/23-1/24): $2,899
  • End-User 3-Day Pass (1/22-1/24): $3,599
  • End-User 4-Day All Access Pass (1/22-1/25): $4,299

2. Customer Insight & Analytics Exchange
January 24-25
London, United Kingdom

Customer Insight & Analytics Exchange

IQPC partners with CXNetwork, a global community for customer experience, to present the Customer Insight & Analytics Exchange in London in January 2018. For senior executives only, this customer experience conference centers on customer insight and analytics tools that give organizations the competitive edge they need by understanding their customers and performing in a digital, data, and customer-centric world. Past featured speakers include Coca Cola director of knowledge and insights, Begoña Fafian; Philips senior global consumer and market intelligence manager, Anna-Sterre Mees; and Smith & Nephew strategic program director of business intelligence, Roger Pearson. Please note, The Exchange is an invitation-only conference, so interested parties should contact IQPC for to apply for an invitation for next year’s event.

Cost to Attend: £1399

3. CEM in Telecoms Global Summit
January 30-February 2
London, United Kingdom

CEM in Telecoms Global Summit

Telecoms IQ provides a network for telecoms professionals to debate and discuss the network evolution, mobile, FTTx, mobile broadband, cost management, and more. They also present the CEM in Telecoms Global Summit, a customer experience conference is mastering digital transformation to embrace evolving customer demands, and sessions will address challenges for B2B and B2C with opportunities to learn from case studies and peers about topics such as customer centricity, data analytics and customer measurements, and customer-centric cultures.

Cost to Attend: 

  • Fixed, Mobile & Cable Operators, and MVNOs CLONE
    • Four Day: £1,699 + 20% UK VAT
    • Three Day: £1,549 + 20% UK VAT
    • Two Day: £1,399 + 20% UK VAT
  • Solution Providers & Consultants
    • Three Day: £2,549 + 20% UK VAT
    • Two Day: £2,399 + 20% UK VAT

4. Customer SuccessCon West 2018
February 5
Seattle, WA

Customer SuccessCon West 2018

The Customer Success Association launched in 2013 in response to the ongoing global need for usable information and connection with other customer success professionals. Customer SuccessCon is the Customer Success Association’s annual customer experience conference. Space at this intimate customer experience conference is limited for maximum interactivity and optimized networking and features breakout sessions, feature presentations, a reception, and exhibitions.

Cost to Attend: $445

5. Customer Experience Exchange BFSI
February 20-21
London, United Kingdom

Customer Experience Exchange BFSI

The Customer Management Exchange Network presents the Customer Experience Exchange BFSI, which connects the most senior executives in the banking, financial services, and insurance industry with the most recommended solution providers in the customer experience space. Learn from case studies on digital and culture transformation from industry leaders and improve your CX strategy and personalization. Attend to connect with senior BFSI industry executives and recommended solution providers in CX. Please note, this customer experience conference is by invitation only, so you should request your invitation soon.

Cost to Attend: Contact for attendance cost

6. The Customer Experience Conference
February 27
London, United Kingdom

The Customer Experience Conference

A one-day, industry-led conference and networking event, The Customer Experience Conference features 23 customer experience directors. Learn how to create excellent customer experiences on every customer journey and touchpoint, harness insights, meet increasing customer expectations, and more at The Customer Experience Conference. Specific topics include mapping end-to-end customer journeys, analyzing consumer data, and using consistent multi-channel strategies.

Cost to Attend: Contact for attendance cost

7. Customer Success Summit 2018
March 5-6
San Francisco, CA

Customer Success Summit 2018

A leader in customer success management, Totango presents the sixth annual Customer Success Summit in San Francisco in March 2018. You’ll hear from thought leaders, practitioners, and visionaries to learn about which business results you can expect from your customer success initiatives. Sessions will focus on driving intelligent engagement and trends that will impact the future of customer success.

Cost to Attend: 

  • Standard: $1,595
  • VIP Track with Day 1 Admission: $2,195
  • VIP Track with 2-Day Admission: $2,595

8. Summit on Customer Engagement
March 5-7
Redwood Shores, CA

Summit on Customer Engagement

The Center for Customer Engagement presents the 2018 Summit on Customer Engagement. This customer experience conference features Birds of a Feather roundtables, a workshop for advanced practitioners, speed networking, major new research, and much more. Hear from special guest Don Peppers, keynote speaker Bob Olson of LendingHome, and featured speakers Jenn Steele of Bizible and Meagen Eisenberg of MongoDB.

Cost to Attend:

  • Early Summit Registration: $1,095 through January 31
  • Early Summit + Workshop: $1,490 through January 31
  • Early Summit + Research: $1,590 through January 31
  • Early Summit + Workshop + Research: $1,985 through January 31
  • Early Pre-Summit Workshop (for advanced practitioners only): $395 through January 31
  • Advanced Practices Research: $495 through January 31

9. Temkin Group Mapping and Improving Your Customer’s Journey
March 6-7
Miami, FL

Temkin Group Mapping and Improving Your Customer's Journey

Bruce Temkin is a customer experience visionary, speaker, adviser, researcher, and co-founder of the Customer Experience Professionals Association. His Temkin Group Workshops are highly interactive open enrollment events designed so that attendees will learn key customer experience concepts and apply them through hands-on exercises. The Mapping and Improving Your Customers’ Journey workshop is an immersive experience that focuses on leading-edge approaches to customer experience management via customer journey maps.

Cost to Attend: $1,895

10. Journey Map Like a Pro
March 8
New York, NY

Journey Map Like a Pro

Forrester works with business and technology leaders to develop customer-obsessed strategies that drive growth. They present Journey Map Like a Pro, a workshop designed specifically for customer experience professionals. Participants will explore best practices in creating and using customer journey maps to improve customer experience and better understand customer interactions with your business. The intensive, all-day workshop centers on hands-on exercises covering the seven steps to effective journey mapping, the four approaches to mapping customer journeys, and the five essential checklist items to get started quickly and ensure effectiveness.

Cost to Attend:

  • Clients and non-clients: $1,975
  • Government, education, and nonprofit: $1,775

11. LX 2018 – Leading Experience
March 19-20
San Francisco, CA

LX 2018 - Leading Experience

Formerly Managing Experience, LX 2018 – Leading Experience is a conference dedicated to preparing leaders for designing and delivering great experiences. Expect to participate in frank discussions about design, organizations, and leadership in an increasingly complex world. Speakers include Cap Watkins of Buzzfeed, Patricia Moore of MooreDeisgn Associates, and Jaymar Cabebe of Gigster.

Cost to Attend: Early Bird Full Conference Pass: $2,295 through January 31

12. NGCX 2018 – Next Generation Customer Experience
March 27-29
Phoenix, AZ

Next Generation Customer Experience (NGCX)

The Next Generation Customer Experience Conference, the conference for CX innovators, will be held in March 2018 at the JW Marriott Phoenix Desert Ridge Resort & Spa. Connect with some of America’s top customer experience executives to strategize for 2018 and beyond. Featured speakers include Jean-Philippe (JP) Mula of Charter Communications, Christine Kettmer of Marriott International, and Phil Wright of Lenovo US. Still need a reason to attend NGCX 2018? This year, attendees can earn up to 10 credits toward CCXP certification.

Cost to Attend: 

  • Early Bird Customer Experience Professionals Three Day Conference: $2,099 by January 31
  • Solution Providers/Others Three Day Conference: $3,099

13. Pharma CX Summit 2018
March 28-29
Summit, NJ

Pharma CX Summit 2018

A leading pharmaceutical market research and event firm, PanAgora Pharma presents Pharma CX Summit s018. This customer experience conference is a top experiential marketing conference and focuses on empowering pharma to exceed customer expectations and meet business objectives. More than 120 pharma marketing professionals attend Pharma CX Summit 2018 and enjoy its fast, engaging, and effective format.

Cost to Attend:

  • Early Bird Pharma/Med Device All-Access Pass: $495 through January 31
  • Early Bird Solution Provider Silver Pass: $795 through January 31
  • Early Bird Solution Provider All-Access Pass: $895 through January 31
  • Patient Advocates, Non-Profits, and Academia: $195

Q2 2018 Customer Experience Conferences

14. Driving Customer Experience Transformation
April 3-4
San Diego, CA

Driving Customer Experience Transformation

The Temkin Group offers Driving Customer Experience Transformation, a workshop that gives attendees the opportunity to immerse yourself in hands-on learning experiences over two days in San Diego. Designed for executives and individual contributors responsible for enhancing customer experience using a practical, disciplined approach, this event delivers leading-edge approaches to CX management. Experience real-world venues and learn how to apply frameworks to transform your organization.

Cost to Attend: $1,895

1514th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange
April 8-11
Marco Island, FL

14th Annual Customer Contact East A Frost & Sullivan Executive MindXchange

Frost & Sullivan, a growth partnership company, offers the 14th Annual Customer Contact East Executive MindXchange at JW Marriott Marco Island Resort, Golf Club & Spa in April 2018. This is the CX event to attend to learn how to navigate the transforming customer experience and help your company beat the competition. Customer contact, customer care, customer service, customer experience management, call center, and operations experts come together to learn how to prepare for this era of unprecedented change at Customer Contact East.

Cost to Attend: Contact for attendance cost

16. Customer 360 Symposium
April 9-11
Hunter Valley, Australia

Customer 360 Symposium

Ashton Media is a leader in creating highly targeted executive-level conferences. Customer 360 Symposium joins customer experience and marketing leaders to learn from international keynote presentations and case studies. Topics at this customer experience conference include omni-channel customer experience, content marketing, customer analytics, customer strategy, multi-channel retail, contact center management, customer centricity, the data-driven customer experience, and building the case for investing in the customer experience.

Cost to Attend: Contact for attendance cost

17. Smart Customer Service 2018
April 9-11
Washington, DC

Smart Customer Service 2018

Formerly the Customer Service Experience conference, Smart Customer Service 2018 focuses on providing friction-free customer service, managing the shirt to customer centricity, preparing for an automated world, and delivering great customer experiences at each step of the customer journey. Designed for customer experience and service executives, chief customer officers, and others looking to usher their companies through the evolving world of customer service and support, Smart Customer Service 2018 will take place at the Renaissance Washington DC Hotel.

Cost to Attend: 

  • Platinum Pass: $1,995 by March 9
  • Gold Pass: $1,795 by March 9
  • Full Three Day Conference Pass: $1,595 by March 9
  • One Day Pass: $795 by March 9
  • Networking Pass: $395 by March 9
  • Postconference Workshops: $295 by March 9
  • Customer Solutions Expo: $95 by March 9

18. CXFusion 2018
April 10-12
Las Vegas, NV

CXFusion 2018

MaritzCX combines technology, data, and research expertise to help organizations improve the customer experience in real time. Their customer experience conference, CXFusion, joins industry innovators, practitioners, and MaritzCX experts for sessions full of networking and education, all geared toward helping organizations inspire CX change. With multiple tracks, workshops, and CX sessions, CXFusion is one of the most robust customer experience conferences available.

Cost to Attend:

  • Early Bird CXFusion Conference Pass: $799 by February 16
  • CXFusion + Certification Pass
    • 2-Day Course + CXFusion: $2,049
    • 1-Day Course + CSFusion: $1,399
  • CXFusion Certification Only Pass, 2-Day Course: $1,250
  • CXFusion Certification Only Pass, 1-Day Course: $600

19. Customer SuccessCon East 2018
April 23
Boston, MA

Customer SuccessCon East 2018

Customer SuccessCon East 2018 will be held at the DoubleTree Suites by Hilton in Boston. This customer experience conference includes two plenary sessions and two breakout working sessions, covering strategy and process for customer success, case studies, people and technology for customer success, and best practices, in addition to a reception. Please note, registration for the conference is limited to 100 people to maximize interactivity and networking.

Cost to Attend: Early Bird: $395 by March 22

20. Customer Strategy & Planning 2018
April 23-24
Harrogate, North Yorkshire, England

Customer Strategy & Planning 2018

The Forum, an innovative, inclusive, and independent community of professionals, promotes best practices and professional development in customer contact. The Forum has a strict focus on the customer, and their Customer Strategy & Planning 2018 is a customer experience conference that gives attendees a chance to learn from the top performers in customer experience, share best practices, and gain insights from case studies and expert speakers with that same focus. You’ll also gain inspiration from keynotes, workshops, technology showcase, and networking at Customer Strategy & Planning 2018.

Cost to Attend: Contact for attendance cost

21. Customer Experience Strategies Summit
April 23-24
Toronto, Ontario, Canada

Customer Experience Strategies Summit

The Customer Experience Strategies Summit offers actionable insights and tools to help attendees foster loyal, long-term customers. Customer Experience Strategies Summit is Canada’s largest customer experience summit and includes an interactive forum that is designed to give CX executives the insight they need to create transformational experiences and increase profitability across the entire customer journey. Join more than 30 CX leaders to experience the best-in-class program and leave with a competitive edge that empowers you to gain 360 CX vision, meet CX omni-channel journey demands, harness voice of customer insights, and achieve organizational transformation.

Cost to Attend:

  • Private & Public Sectors
    • Conference Only: $1,895
    • Conference + 1 Workshop: $2,390
    • Conference + 2 Workshops: $2,685
  • Vendors, Suppliers & Consultants
    • Conference Only: $2,795
    • Conference + 1 Workshop: $3,290
    • Conference + 2 Workshops: $3,585
  • Workshop Only: $595 each

22. MarTech
April 23-25
San Jose, CA


MarTech is a premier marketing technology conference combining marketing, technology, and management designed to help leaders utilize all three disciplines to prompt change. For 2018, the event will be held at the San Jose Convention Center. As organizations work to improve the customer experience, they are realizing that embracing marketing technology makes the process simpler and more efficient. This vendor-agnostic forum helps marketers and organizations see exactly how to integrate MarTech into their marketing strategy and operations.

Cost to Attend:

  • All Access: $1,595 through February 10
  • Workshops: $489 through February 10
  • Expo + Pass: $59 through February 10

23. ACE 2018
April 23-26
Las Vegas, NV

ACE 2018

ACE 2018 is the customer experience conference that gives attendees the opportunity to explore strategies for providing unforgettable service and optimizing interactions. Enjoy three and a half days of collaborating, networking, and learning while taking deep dives into industry best practices, use cases, tips, and execution strategies to take your customer experience to the next level.

Cost to Attend: Early Bird: $879 by February 28

24. Clarabridge Customer Connections 2018
May 7-9
National Harbor, MD

Clarabridge Customer Connections 2018

Clarabridge helps organizations put their customer feedback to work. Their customer experience conference, Clarabridge Customer Connections (C3), is a three-day event that immerses attendees in the latest thinking and best practices for winning and retaining loyal customers. Learn the latest insights from customer experience and social engagement experts and thought leaders and enjoy advanced sessions, keynotes, general sessions, breakout sessions, panels, a welcome reception, a connections reception, and more at C3.

Cost to Attend: Early Bird: $799 by February 28

25. The Disney Institute Customer Expreience Summit (California)
May 7-9
Anaheim, CA

The Disney Institute Customer Expreience Summit (California)

The Disney Institute is an immersive training, learning, and professional development experience that is designed to help business professionals and organizations improve their own customer experience. Attendees will learn proven models for designing and delivering superior customer experiences from one of the leaders in CX. Experience exclusive, insight-based methodology to transform your culture and create lasting change at The Disney Institute Customer Experience Summit in California in May 2018 or Florida in August 2018.

Cost to Attend:

  • Early Bird Standard Summit Registration: $5,050 through February 3
  • Summit Registration – Disney Institute Alumni: $4,850 with previous attendance at a Disney Institute course

26. Forrester Digital Transformation 2018
May 8-9
Chicago, IL

Forrester Digital Transformation 2018

Forrester’s Digital Transformation conference showcases the need for transforming to a thoroughly digital business in order to gain a competitive edge and accelerate your business. Business leaders and technology innovators will gather together at Digital Transformation to collaborate and learn how to harness the power of new digital technologies to achieve strategic business transformations. This customer experience conference includes more than 70 sessions featuring industry experts and Forrester analysts.

Cost to Attend:

  • Clients: $2,350
  • Non-Clients: $2,550
  • Government, Education, and Nonprofit: $2,250

27. CXPA Insights Exchange
May 8-9
New Orleans, LA

CXPA Insights Exchange

The Customer Experience Professionals Association (CXPA) is a global non-profit organization for customer experience professionals. Their Insight Exchange conference is the only CX event held by members for members. Join more than 350 customer experience professionals and expand your knowledge and network, share best practices, and explore issues and trends in CX.

Cost to Attend:

  • Early Bird CXPA Member Registration: $995
  • Early Bird Non-Member Registration: $1,195

28. The Un-Conference
May 14-16
San Diego, CA

The Un-Conference

The Blake Project exists solely to help organizations create brands that build and sustain trust. Their customer experience conference, The Un-Conference: 360 Degrees of Brand Strategy for a Changing World, is a unique competitive learning experience designed around brand strategy for 50 evolving marketers. Collaborate and learn with marketing experts so that your organization can evolve and realize its full potential during this age of customer experience and consumers owning the conversation about brands.

Cost to Attend: $2,500

29. CSPN Customer Experience Conference
May 14-16
Toronto, Ontario, Canada

CSPN Customer Experience Conference

CSPN helps organizations and individuals deliver memorable customer service experiences. They will host the 21st annual CSPN Customer Experience Conference at the Globe and Mail Centre in Toronto. This exclusive conference joins hundreds of senior industry professionals and focuses on customer experience, customer service, digital trends, and more. Attendees also will enjoy outstanding networking opportunities with top decision-makers from Canada and the United States.

Cost to Attend:

  • 2-Day Conference – Member, May 14-15: $1,299 + HST
  • 2-Day Conference – Regular Rate, May 14-15: $1,599 + HST
  • 1-Day Conference – Member, May 14 or 15: $749 + HST
  • 1-Day Conference – Regular Rate, May 14 or 15: $899 + HST
  • Contact Centre Tour & Workshop, May 16: $299 + HST

30. Experience 2018
May 15-16
Long Beach, CA

Experience 2018

Medallia helps the best brands deliver the best experiences, and they offer their customer experience conference, Experience 2018, to share their expertise with attendees. Billed as “the customer experience you don’t want to miss,” Experience 2018 gives you the opportunity to hear from the world’s leading brands while being inspired, networking, and strategizing with fellow CX professionals.

Cost to Attend: Early Bird: $995 by February 10

31. Customer Experience World – CEW London 2018
May 15-16
London, United Kingdom

Customer Experience World - CEW London 2018

Customer Experience World, CEW London 2018, will return May 15-16. The latest installment of this customer experience conference will help you accelerate customer success programs. Customer Experience World focuses on best practices, innovative thinking and techniques, and joining the customer experience and disruptive innovation to create business opportunities. This two-day event features keynotes and interviews, customer experience experts from all over the globe, workshops, round-table sessions, and much more.

Cost to Attend:

  • Early Bird London Single Delegate: £1,198
  • Vendors & Consultants: £1,796.40

32. Gartner Digital Marketing Conference
May 15-17
San Diego, CA

Gartner Digital Marketing Conference

The Gartner Digital Marketing Conference is a must-attend event for digital marketing professionals and is designed for marketing leaders, marketing analytics leaders, multichannel marketing leaders, and customer experience and commerce leaders. This customer experience conference is a premier event for learning the latest marketing trends. This year’s tracks include Connecting Vision, Strategy and Execution; Beyond Knowing the Customer: Using Insight to Drive Engagement; Made to Measure: The Power of Metrics to Improve Marketing; and Secrets of Marketing Mavericks and Masters.

Cost to Attend: Contact for attendance cost

33. Loyalty Expo
May 15-17
Orlando, FL

Loyalty Expo 2018

Loyalty 360 is an association that focuses on customer, channel, employee, and brand loyalty and engagement, customer experience management, and customer relationship management. Presented by Loyalty 360, Loyalty Expo is is a there-day event driven by the voice of the customer. The customer also focuses on best practices for customer loyalty and rewards. Attendees have the opportunity to network with hundreds of fellow marketers to learn how to reach customer relationship-building goals, share experiences, and gain insights on customer retention strategies and trends. You’ll also gain a more thorough understanding of new research, technologies, and solutions to support your organization on the customer journey.

Cost to Attend: Contact for attendance cost

34. CCX Forum: Channels & Customer Experience
May 16-18
London, United Kingdom

CCX Forum: Channels & Customer Experience

Get inspired by ingenious executives who will join CCX Forum in London to discuss new ways of innovating, creating customer journeys, and delivering seamless customer experience across cutting edge digital channels. Roundtable discussions, parallel and plenary sessions, streams, co-creation workshops, Fintech village, and many other formats will guarantee you get the most out of the CCX experience.

Cost to Attend: 

  • €0 for Efma 2018 Premium Pass holders
  • €800 for one day for representatives of Efma member institutions
  • €1,200 for one day for representatives of non-member institutions
  • €1,600 for two days for representatives of Efma member institutions
  • €2,400 for two days for representatives of non-member institutions
  • €2,400 for three days for representatives of Efma member institutions
  • €3,600 for three days for representatives of non-member institutions

35. Gartner Customer Experience & Technologies Summit
May 24-25
London, United Kingdom

Gartner Customer Experience & Technologies Summit

Gartner delivers technology-related insight their clients need in order to make the right decisions every day. Their Customer Experience & Technologies Summit includes five tracks: Architecting the CX Solutions Portfolio, Manage Customer Data, Strategy & Culture, Looking into the Next Gen of CX, and Leadership. Designed for CX professionals, IT and business leaders, customer data and analytics leaders, and customer services and support managers, Gartner Customer Experience & Technologies Summit gives attendees the power to choose the customer experience topics that are best suited to their role, experience level, and key focus.

Cost to Attend: Contact for attendance cost

36. Incite Group Brand Marketing Summit
May 30-31
San Francisco, CA

Incite Group Brand Marketing Summit

Incite Group delivers business intelligence via social media, marketing, and customer service. They also present their Incite Group Brand Marketing Summit, a two-day customer experience conference that will focus on marketing as a tool for creating authentic engagement driven by innovation.  Join chief marketing officers and marketing leaders from the world’s largest brands to learn how to deliver personalized marketing and experiences at the customer level when you attend the Incite Group Brand Marketing Summit. You’ll also learn how to tell competing stories and use personal, driven messaging across all channels, how to map and better understand customer journeys, and how to extend your reach with influencers, infrastructure, and messenger.

Cost to Attend: 

  • Economy Pass – Pre-Launch Rate by February 2
    • Brands: $1,645
    • Service Providers: $2,345
  • Standard Pass – Pre-Launch Rate by February 2
    • Brands: $1,845
    • Service Providers: $2,545
  • Executive Pass – Pre-Launch Rate by February 2
    • Brands: $2,095
    • Service Providers: $2,745

37. Interactive Customer Experience Summit – ICX Summit 2018
June 12-14
Dallas, TX

Interactive Customer Experience Summit - ICX Summit 2018

The Interactive Customer Experience Summit (ICX Summit) is the customer experience conference that encourages attendees to explore a multitude of technologies that are available for engaging customers, including digital signage, kiosks, mobile, and more. Gain the actionable insights you need to deliver outstanding interactive customer experiences at the ICX Summit. Please note, this conference is reserved for B2C businesses interested in implementing interactive technologies for enhancing the customer experience, including retailers, restaurants, banks and credit unions, hospitals and healthcare facilities, hotels and resorts, and colleges and universities.

Cost to Attend:

  • Qualified Attendee: $525
  • Agencies/Consultants: $1,595
  • Non-Qualified Attendee: $2,995

38. CXNYC 2018
June 19-20
New York, NY

CXNYC 2018

Forrester’s CXNYC is a customer experience conference that gives attendees the opportunity to explore the dynamic relationship between brand, customer experience, and business success. CXNYC highlights the need for deep customer understanding to uncover business opportunities, expand customer relationships into new verticals, and significantly grow revenues. Learn to leverage the most recent research to enhance your existing CX strategy and be driven by customer experiences rather than improved by them.

Cost to Attend:

  • Clients: $2,350
  • Non-Clients: $2,550
  • Government, Education, and Nonprofit: $2,250

Q3 2018 Customer Experience Conferences

39. TechNOVA Connected Customer 2018
July 3-4
London, United Kingdom

TechNOVA Connected Customer 2018

TechNOVA Connected Customer 2018, formerly the 20:20 Customer Experience Summit, is the United Kingdom’s leading customer experience conference. TechNOVA mixes in more technology content to give attendees a complete picture of the modern connected customer and addresses how to transform in order to interact with them most successfully. Join more than 300 attendees, hear from more than 35 speakers, and enjoy 12 hours of content at TechNOVA Connected Customer 2018.

Cost to Attend:

  • Early Bird Customer Experience Professionals: $895 by February 1
  • Early Bird Standard Registration: $1,495 by February 1

40. Customer Experience Exchange Retail
July 3-4
London, United Kingdom

Customer Experience Exchange Retail

IQPC Exchange engages top business leaders, reviews presentations, and organizes strategic meetings at the most prestigious global corporate events, including the Customer Experience Exchange Retail. CX Network is a global community for customer experience, service, insight, digital, and marketing leaders, and they partner with IQPC Exchange to present this customer experience conference in July 2017. The Exchange joins together 80 C-level and vice presidents/directors of customer experience, marketing, and eCommerce to discuss and share best practices for improving the future of retail customer experience.

Cost to Attend: Contact for attendance cost

41. CXFS
July 10-12
Boston, MA


Customer Experience for Financial Services (CXFS) is “the event for CX innovators in finance.” Scheduled for July 2018, CXFS joins together senior level customer experience executives to discuss the latest in customer experience design, innovation, culture, and strategy. Designed especially for the financial services sector, this customer experience conference focuses on balancing CX and compliance and connecting CX to business outcomes.

Cost to Attend:

  • Early Bird Financial Institutions, Full Access Pass: $1,999 by January 31
  • Solution Providers/Other, Full Access Pass: $3,399

42. Customer Experience Innovation & Tech Fest
July 30-31
Melbourne, Australia

Customer Experience Innovation & Tech Fest

The Customer Experience Tech Fest brings together hundreds of customer experience professionals and focuses on the technology and innovation that transform the way organizations make and keep customers. Technology enables the shift to customer experience as a core strategic business function, and that is why this conference explores topics such as using technology to translate data into business value, creating a 360º view to transform customer experience, and crating customer-centric culture. Overall, CX Innovation & Tech Fest is “celebrating the people, technology, ideas and innovations that are literally transforming the way businesses make and keep customers.”

Cost to Attend: Contact for attendance cost

43. Customer Spark and Executive Summit
TBA (Sept. 2018)
Dallas, TX

Customer Spark and Executive Summit

The Customer Experience Professionals Association (CXPA) will hold the Customer Spark and Executive Summit in Dallas in September 2018. Customer Spark features a quick, engaging event format and is focused on best practice presentations by CX practitioners. While Customer Spark is open to all CXPA members, the Executive Summit is an invitation-only event for CX practitioners at the VP level and above. The Summit includes a Welcome Dinner following a full day of hosted discussions, networking, and innovative problem solving.

Cost to Attend: Contact for attendance cost

44. CX Week Canada
September 10-13
Toronto, Ontario, Canada

CX Week Canada

CX Week Canada centers on delivering superior experience to gain a competitive advantage. The first day is dedicated to three topical workshops that deliver interactive learning with peers and executives. Days two and three are the main conference days that focus on next-generation customer experience and feature keynotes, panels, interactive discussion groups, case study keynotes, intimate roundtables, and a comprehensive expo hall. Finally, day four is the site tour day to give attendees the opportunity to learn from CX leaders in a hands-on way while getting an insider’s view into some of Canada’s top CX labs.

Cost to Attend: Contact for attendance cost

45. Digital Customer Experience Strategies Summit
September 19-20
Chicago, IL

Digital Customer Experience Strategies Summit

The Digital Customer Experience Strategies Summit focuses on helping organizations design a digital customer experience that engages customers anywhere, any time. Attendees of this customer experience conference discover best-in-class digital CX innovations in mobile, social, virtual agents, personalization, customer journey mapping, voice-of-customer (VoC), and analytics. Gain insights into the new strategies that will enable your organization to better leverage digital and elevate your CX to the next level at the Digital Customer Experience Strategies Summit.

Cost to Attend: Contact for attendance cost

Q4 2018 Customer Experience Conferences

46. CX Day 2018
October 2
Multiple Locations 

CX Day 2018

One way that the Customer Experience Professionals Association (CXPA) enhances the growing field of customer experience management is by organizing CX Day. Held around the world on October 2, CX Day is a customer experience event that gives customer experience professionals the chance to meet in-person, hear from speakers, and participate in break-out sessions, networking, and more.

Cost to Attend: Contact for attendance cost

47. Forrester’s CXSF Forum
October 2-3
San Francisco, CA

Forrester's CXSF Forum

Forrester’s CXSF gives attendees the opportunity to explore the ever-changing world of the frontline in customer experience. This two-day customer experience conference centers on Forrester’s most recent CX benchmarking and consumer insights with the best insights from their technology experts for exploring best practices for designing and delivering exceptional customer experiences in digital channels.

Cost to Attend:

  • Client: $2,350
  • Non-Client: $2,550
  • Government, Education, and Nonprofit: $2,250

48. EMACS – The Customer Experience Conference
October 22-25
Tampa, FL

EMACS – The Customer Experience Conference

The Energy Marketing and Customer Service (EMACS) Customer Experience Conference provides a forum for utility professionals to exchange CX best practices and learn about and connect with resource providers who can help improve operations. 2018 presenters will focus on real-life experience, technical expertise, and forward-thinking strategies for improving the customer experience while covering topics such as customer service management and technologies, marketing programs, customer contact channel trends, and more.

Cost to Attend: Contact for attendance cost

49. Forrester’s B2B Marketing
October 25-26
Austin, TX

Forrester's B2B Marketing

B2B Marketing is a customer experience conference that leverages Forrester’s deep research and knowledge to help B2B marketers align with the customer to meet expectations for personalized experiences without human intervention. Learn new tactics and develop innovative approaches to align marketing and sales to foster long-term, profitable customer relationships. You’ll leave Forrester’s B2B Marketing conference knowing how to look past passing fads to make the best decisions about people, processes, and technologies to drive customer acquisition, engagement, retention, and delight.

Cost to Attend: Contact for attendance cost

50. CMSWire’s DX Summit 2018
November 12-14
Chicago, IL

CMSWire's DX Summit 2018

CMSWire’s DX Summit gathers global digital customer experience and marketing leaders to create an elite community of digital practitioners. For three days at the Radisson Blu Aqua Hotel in Chicago, attendees will focus on the next generation of digital experiences and get inspired through educational sessions, technology demos, and networking opportunities.

Cost to Attend: Contact for attendance cost

51. Gartner Application Strategies & Solutions Summit
November 27-29
Las Vegas, NV

Gartner Application Strategies & Solutions Summit

The Gartner Application Strategies & Solutions Summit is a premier event for enhancing employee engagement, customer experience, and digital business innovation. The Summit is geared toward application leaders, senior architects, digital workplace, and customer experience professionals who want to be agile and flexible enough to support today’s digital business and customer demands. Topics from this customer experience conference include designing world-class customer experiences, implementing business analytics, and leading the digital business process transformation, among others.

Cost to Attend: Contact for attendance cost

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