Data-driven marketing is the process by which marketers glean insights and trends by analyzing company-generated or market data, then translating these insights into actionable decisions informed by the numbers. The goal of data-driven marketing is to optimize marketing processes and strategies to cater to changing trends and the unique demands of audiences and consumers by leveraging data to gain deeper insight into what customers want.
When brands fully understand the who, what, where, when and why of how consumers are engaging with their marketing efforts, they are able to make better decisions surrounding everything from the timing of advertising in a given medium to the customization of marketing copy to cater to specific audience segments.
The process of data-driven marketing relies on the use of information (in the form of data) in order to drive marketing efforts. Data is collected on every aspect of a user’s engagement from demographics to market-wide metrics and individual interactions, and is then analyzed in order to determine markers of success. These insights are then used to help decide where and how to focus marketing resources, the types of creative that are most effective at maximizing ROI, which customers are most likely to churn, and many other crucial details that can aid marketers in shaping brand growth.
Data-driven marketing is gaining in popularity in large part due to its proven ability to maximize ROI. It also helps to maximize the efficiency of marketing efforts by reducing wasteful spend and improving resource allocation, and ultimately empowers brands to deliver a more customer-centric approach to marketing. Gaining a better understanding of a brand’s prospects and their preferences is one of the most effective methods for increasing conversion rates.
There are thousands of examples of data-driven marketing in use every day if you know where to look. In fact, the majority of the marketing messages we’re exposed to on any given day are driven by data-derived insights. Data-driven marketing has become the new norm thanks to the widespread accessibility of data and analytics tools.
One company that has used data-driven marketing to its advantage is Hootsuite. When they noticed both free and paid signups were dropping off, they looked deep into their data pool to determine the features different segments of their user base were relying on most. They then utilized this data to create different usage tiers for the service based on what their customers were actually using the product for. The result? An increase in both free and paid service signups.
Another example of successful data-driven marketing in action is Status Page. This company used data to increase conversion rates by 311%. After identifying which stage in the process prospects were being lost, and why, they implemented site changes to make the signup process more appealing and saw tremendous success as a result.
Of course, these are just two of the many examples of businesses successfully leveraging data-driven marketing to influence results.
Data-driven marketing offers widespread benefits, including not only effectiveness but also ease of implementation thanks to the availability of user-friendly tools that do much of the heavy analytics lifting. Many marketers turn to data-driven marketing to improve audience targeting. With the right data, brands can know exactly who is engaging with their marketing efforts through which channels, and even at what time of day they are active. This can aid brands in laser-focusing their marketing efforts to the right mediums at the most effective times.
Data-driven marketing also allows marketers to analyze the types of messaging and offers that consumers are most responsive to, often analyzed through A/B testing. This lets marketers focus their efforts into projects that will offer superior ROI and are of the highest value to the consumer. Conversely, it also allows marketing teams to see where they may be going wrong and how to correct the issue — as with the above example from Status Page.
Data-driven marketing can also be used to optimize customer experience. If a marketer sees a bounce rate at a certain point of their campaign, they can evaluate the why and adjust as necessary so that the customer experience is optimized. This is the kind of initiative that has a powerful impact on growth and retention.
One of the biggest cons of data-driven marketing is also its biggest advantage — the intense focus on using insights in the decision-making process. This hyperfocus on using data to make marketing decisions can come at the expense of creativity, depending on how marketers choose to leverage data-derived insights.
When metrics tunnel vision takes over, creativity is no longer driving the message and the ‘magic’ of connecting with consumers no longer happens. Savvy marketers implement the right blend of creativity and numbers-driven factors into every marketing campaign and tactic.
Additionally, data can also indicate a course of action that goes against a brand’s values. While this is rare, marketers should maintain a sense of brand integrity and use data to inform, but not dictate, decision-making when it comes to sacrificing values. Brand guidelines are helpful to ensure that brand identity standards and values are maintained.
The key to obtaining success with data-driven marketing efforts is to plan, test, analyze, iterate, and then redeploy and scale accordingly once you’ve gleaned enough insights to inform your course of action. Decide what you’re measuring and how you’ll be successful. Utilize A/B testing and other measures in order to see what works best and then compare results to your original KPIs. Then, implement and invest accordingly, taking care to analyze new data and adjusting your marketing efforts continuously.
Data drives the majority of marketing decisions in today’s highly competitive world. If you’re not yet using data to derive marketing insights and inform decision-making, you’re already behind the curve.
Further Reading on Data-Driven Marketing:
NGDATA helps brands in data-driven industries, such as financial services, telecom, utilities and hospitality, to drive connected experiences. Our Next Generation Customer Data Platform, Lily™, puts people at the center of every business via Lily’s Customer DNA, which continuously learns from behavior to deliver compelling experiences for companies, such as Belfius Bank, Innogy and Telenet. NGDATA is headquartered in Gent, Belgium and has offices in the United States, Europe and Asia-Pacific.Learn More...