A Single Platform to Unify Customer Intelligence and Engage in Real-Time
AI-Powered Orchestration Made Simple for Smart Marketers
The NGDATA Intelligent Engagement Platform (IEP) delivers a suite of capabilities designed to simplify campaign management with always-on, customer intelligence that powers relevant recommendations with rich personalization throughout the customer experience and across all touchpoints.
All Your Customer Intelligence at the Tip of Your Fingers
We Drive the Most Relevant Customer Interactions in the World
People make decisions fast. Digital marketing today has to be faster. Our platform learns from real-time customer interaction data so you can deliver campaigns that react to split-second changes in consumer behavior.
Audiences
Deliver the Right Offers to the Right People, at the Right Time
Improve campaign efficiency with on-the-fly audience segmentation tuned to real-time shifts in customer behavior, interactions, preferences and propensities.
Static & Dynamic Audiences
Build target audiences based on any combination of 1000+ industry-specific DNA metrics, while continuously adapting audiences to ever-changing dynamics.
Smart Audiences
Find the best audience members, at scale, to target based on real-time behavior, utilizing machine learning algorithms applied to look-alike models and clustering.
Journey Stages
Use Journey Stages to Curate Experiences Driven by Real-Time Interactions and Behavior
Map offers and actions to specific stages in the customer journey, and curate an end-to-end experience for selling, up-selling, on-boarding, support and more.
Opportunity Prioritization
Drive the most profitable customer interactions by prioritizing specific journey-driven offers that address your strategic goals and initiatives.
Dynamic Customer Journeys
Go beyond pre-defined journey stages by continuously adapting to consumer behavior, so next-best-actions are delivered at the most appropriate and profitable moments.
Journey Timeline
Visualize customer engagement with offers and experiences along journey stages so you can quickly identify what’s working, and what isn’t.
Experiences
Real-Time Personalization Across All Your Integrated Channels
Improve campaign efficiency with on-the-fly audience segmentation tuned to real-time shifts in customer behavior, interactions, preferences and propensities.
Dynamic Personalization
Increase campaign conversions and profitability by delivering an AI-assisted personal touch to every offer and communication, over your customers' preferred channels.
Context-Aware
Continuously learn from the context of every customer interaction to reinforce consumer trust by maintaining convenient and relevant conversations.
Channel Integration
Engage customers wherever they are by swiftly integrating any online and offline touchpoints to deliver seamless, fully connected experiences.
Grow, Engage and Monetize Your Customers
The NGDATA Intelligent Engagement Platform reveals emerging opportunities in your customer data while enabling the orchestration of hyper relevant experiences.
Grow
Grow your customer base by delivering all the experiences todays savvy consumer has come to expect.
Engage
Engage customers across all channels, with the right personalized experience, at the right time, every time.
Monetize
Monetize customers like never before with predictive recommendations and personalized offers that truly convert.