Watch this video to see what a typical customer journey, powered by Lily Enterprise™, looks like in the retail banking industry. The example is specific to delivering a relevant and personalized experience through the proper channel, with a full understanding of the customer – credit viability, past financial history, product usage, and up-to-the-minute contextual and behavioral knowledge.
While watching the customer experience, you’ll see what happens in Lily:
- How Customer DNA is built
- The way customer interactions are collected
- Insight is extracted
- The customer experience orchestrated in an omni-channel environment
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