Idinvest Partners Heads Round for Big Data Leader in Delivering Actionable Customer Experiences to Fuel Market Share in Key Vertical Markets
New York City—October 28, 2015 – NGDATA™, the customer experience management solutions company, today announced that it has closed a $10.2 million Series B round of venture funding led by Idinvest Partners with participation from existing investors including Pamica (investment company of Michel Akkermans), Capricorn Venture Partners, Nausicaa Ventures, SmartFin Capital and angel investors. The capital will be used to scale its business growth, and to continue to advance the development of the company’s customer experience management solution, Lily Enterprise.
NGDATA also announced the addition of Luc Maruenda, partner at Idinvest Partners, to its board. Luc joins the current board members to help guide the company’s strategy to further growth and expansion in the financial services, media and publishing, and telecommunications markets.
Additionally, the NGDATA Board appoints Michel Akkermans as the chairman of the board of directors. Michel is a private investor, advisor and board member, serving on the boards of public and private companies, and private equity funds. Michel’s experience in building global and successful businesses will be instrumental in NGDATA’s continued growth.
“Customers and data are companies’ biggest assets. NGDATA is helping companies use their data to deliver more relevant and valuable customer experiences,” said Luc Burgelman, CEO of NGDATA. “Lily Enterprise transforms the way companies do data analytics and how they interact with their customers. This is an exciting time for NGDATA, and this funding further propels us as the category leader in customer experience management.”
“The ability to drive and maintain superior customer experiences is the most important factor for companies. NGDATA has remained focused on delivering customer experiences that are timely, personal and relevant, and the results have been impressive,” said Luc Maruenda, partner at Idinvest Partners. “NGDATA is transforming the way companies use their data by helping its customers turn insight into action. That’s why we’re thrilled to join NGDATA as they use this funding to extend an already impressive solution.”
The company’s Lily Enterprise solution empowers organizations to take action based on timely, contextual alerts to create personalized offers and experiences for customers. NGDATA helps companies significantly improve and fully automate their targeting to customers across all channels, resulting in greater customer satisfaction, reduced attrition, enhanced retention, and higher profit margins.
“This funding round is an important step in the development of NGDATA and our customers,” added Michel Akkermans, chairman of NGDATA. “We can accelerate our growth to enable more companies to achieve their mission in applying next-generation analytics and becoming data-driven organizations.”
About Idinvest Partners (www.idinvest.com)
With €6 billion under management and 60 people, Idinvest Partners is a leading pan-European manager focused on the middle market segment. Idinvest Partners has developed several complementary areas of expertise including investments in innovative European start-ups, primary, secondary and mezzanine investments in European non-listed companies, and private equity consulting. Founded under the name AGF Private Equity in 1997, Idinvest Partners was formerly part of the Allianz group until 2010 when it joined forces with IDI Group to become independent.
About SmartFin Capital
SmartFin Capital is a mid-later stage Private Equity fund targeting high growth companies in Smart Technologies with a focus on FinTech in Europe and the United Kingdom. SmartFin Capital has an open-ended investment philosophy and specifically targets disruptive technology companies that display the potential for significant value creation in fast growing market segments. SmartFin Capital was founded by Jürgen Ingels, Bart Luyten, Edward Schiettecatte and Stefan Dierckx. To find out more, please go to: www.smartfincapital.com.
About Nausicaa Ventures
Nausicaa Ventures is an early stage investment fund focused on ICT, industrial processes and biotech. The Fund was created in 2009 by bringing together 35 private investors, family offices and selected institutional investors, under the management of an experienced investment team. Nausicaa combines the best of institutional venture capital groups and individual investors and aims to cover the equity gap faced by most, promising early stage companies on their path towards profitable growth. Nausicaa has the resources, knowledge, experience and agility to respond to the financial and management needs of such companies, and to work side-by-side with them towards the achievement of successful exits. For more information, visit: www.nausicaa-ventures.be.
About Capricorn Venture Partners
Capricorn Venture Partners is an independent European manager of venture capital and equity funds, investing in innovative European companies with technology as competitive advantage. The investment team of Capricorn is composed of experienced investment managers with deep technology expertise and a broad industrial experience. Capricorn Venture Partners is investing out of the venture capital funds Capricorn Cleantech Fund, Capricorn Health‐tech Fund and Capricorn ICT Fund. In addition it is the asset manager of Quest for Growth, quoted on NYSE Euronext Brussels, and the investment manager of Quest Cleantech Fund, sub‐fund of Quest Management SICAV. www.capricorn.be
NGDATA™ is the customer experience management solutions company. It helps companies in data-driven sectors such as financial services, media/publishing, and telco to fully automate customer experience across all channels for improved customer satisfaction, reduced attrition, enhanced retention, more effective targeting and higher profit margins. NGDATA’s solution, Lily Enterprise, empowers organizations to drive the customer experience by creating timely, relevant and personalized offers and experiences that customers embrace. NGDATA is headquartered in Gent, Belgium with offices in New York City and San Francisco serving customers such as AXA, Orange, De Persgroep and Telenet, among many others worldwide.
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NGDATA helps data-rich companies in financial services, media/publishing and telecom to automate and optimize omni-channel customer interactions. Our customer experience operating system, Lily Enterprise™, captures data across all channels and provides enterprises with real-time insights to drive superior customer experiences. Lily’s Customer DNA puts the individual at the center of the organization by design, continuously learning from behavior to act consistently and timely for superior experiences.Learn More...