Brand loyalty is the key to success for customer-centric enterprises such as banking financial services, media and publishing, and telecommunications. But facilitating and nurturing brand loyalty requires rich, engaging, and highly personalized customer experiences, and creating such experiences requires that enterprises are armed with a breadth and depth of customer-centric data.
Data analysis software helps enterprises derive valuable insights from data, but often this data continues to exist in silos. This requires data scientists, analysts, or other high-level professionals to interpret and integrate data sets for meaningful insights, which isn’t cost-effective or timely in the fast-paced modern climate. Enter customer experience management software, aiming to make use of enterprise data by integrating it with existing customer experience programs to drive decision-making and facilitate rapid action. NGDATA’s Lily Enterprise changes the customer experience management landscape with real-time Customer DNA profiles that enable rapid decision-making.
Customer experience management reaches a whole new level with Lily’s data driven, advanced intelligence solution for enterprises. Individual Customer DNA profiles provide actionable insights on the customer level. Get in touch with an NGDATA representative via email or phone to learn more.
Even the best combination of data analysis, business intelligence, and customer experience management tools fall short of providing true predictive analysis and real-time insights to enable intelligent business decision-making that drives results and boosts revenues, both by eliminating or reducing customer churn and identifying the most-likely-to-convert prospects to direct sales activities.
Lily, NGDATA’s flagship product, is a leading solution to advance traditional business intelligence software and other tools that offers real-time insights and authentic predictive analysis to enable the personalized customer experiences today’s consumers demand. Engaged, happy customers are far more likely to:
In order to facilitate these desirable actions, enterprises must create highly personalized customer experiences that make consumers feel like valued individuals. Modern customer-centric enterprises are achieving these goals with Lily Customer DNA, comprehensive, individual Customer DNA profiles that integrate thousands of data points for an integrated, cohesive, and actionable picture of every individual customer’s behavior. Updated in real-time, Customer DNA profiles only become more intelligent and comprehensive over time.
Learn how NGDATA’s flagship product, Lily, the leading customer experience management solution, supplements business analytics solutions with comprehensive Customer DNA profiles that enable highly personalized customer experiences. Or, contact us via email or phone to speak with an NGDATA representative today.
When it comes to tracking, monitoring, and managing the many interactions an individual customer has with an enterprise through the course of the buying cycle and customer relationship, disjointed efforts can help, but they don’t offer the same level of insights as a fully integrated customer experience measurement and management solution.
NGDATA’s Lily connects all your data sources in real-time to provide the most comprehensive, streamlined customer profiles in existence—known as Lily Customer DNA profiles. With thousands of built-in, industry-specific metrics, you’ll gain a complete understanding of every individual customer, enabling you to create customized, in-depth personal experiences to extend the lifetime value of each and every customer.
With Lily’s comprehensive Customer DNA profiles, you gain incredible insights that provide answers to your most difficult questions, such as which customers are most likely to churn – well before the churn event, which channels are the most effective through which to reach a specific customer at this precise moment, and which customers are most likely to make a purchase today. These questions, and more, are only answered by the real-time customer experience measurement only Lily can provide.
Learn how to obtain real-time insights on the most difficult questions faced by customer-centric enterprises with NGDATA’s flagship product, Lily, the leading customer experience management solution. Or, contact us via email or phone to speak with an NGDATA representative today.
Lily is unlike any business intelligence, data analysis, or customer experience management solution you’ll encounter today. Not only does Lily combine thousands of data points across all digital channels in real-time, but with every interaction, Lily Customer DNA only grows smarter over time, building complete historical, present, and predictive views of customers on an individual level.
Lily offers thousands of built-in customer metrics, with industry-specific expansion packs, along with a transactional platform to measure and monitor every single interaction that translates to real-time trending and actionable alerts. That means your key staff know exactly what to do in every given moment to drive business results. It’s the only way to gain unprecedented visibility on the customer level and obtain the real-time insights needed to provide personalized customer experiences today’s savvy consumers have come to expect.
Find out how Lily’s data driven, advanced intelligence solution for enterprises empowers customer-centric enterprises to take the customer experience to whole new levels. Or, get in touch with an NGDATA representative via email or phone to learn more today.
NGDATA helps data-rich companies in financial services, media/publishing and telecom to automate and optimize omni-channel customer interactions. Our customer experience operating system, Lily Enterprise™, captures data across all channels and provides enterprises with real-time insights to drive superior customer experiences. Lily’s Customer DNA puts the individual at the center of the organization by design, continuously learning from behavior to act consistently and timely for superior experiences.Learn More...