Organizations utilize Big Data and customer analytics software to learn about customer behavior. With customer behavior analytics, companies are able to make data-driven decisions because they have an individual-level view of their customers. When organizations know exactly what customers want, what they do, and how they may act in the future, they are in a better position to create personalized customer experiences and increase customer loyalty. McKinsey found that 50% of companies making use of customer behavior analytics are likely to have sales significantly above their competitors, 6.5 times more likely to retain customers, and 7.4 times more likely to outperform competitors in making sales to existing customers. Overall, organizations that correctly utilize customer behavior analytics are 19 times more likely to achieve above average profitability. NGDATA’s Lily Enterprise is the customer experience management solution that zeroes in on customer behavior to enable organizations to make the right offers to the right customers at the right time.
Learn more about Lily, the leading customer behavior analytics platform from NGDATA. Or, to speak with a representative of NGDATA for more information, contact us via email or phone.
Customer behavior analytics form the basis of clear customer knowledge. Organizations that have insight into which customers bought what, when, and via which channels gain a competitive advantage because they are better equipped to make data-based marketing decisions. Customer behavior analytics also make it possible for companies to predict customer behavior. It is much more profitable to know what customers are likely to do in the future than to simply know what they have done in the past. Indeed, companies use insight from customer behavior analytics to improve several aspects of their operations, including sales and marketing optimization, inventory planning, and fraud prevention, among others. The true power of customer behavior analytics lies in being able to accurately anticipate buyer behavior so that you can make relevant offers at each stage of the customer lifecycle. In fact, data reveals that companies utilize customer behavior analytics to achieve a variety of objectives including:
Get more insights into customer behavior with Lily, the leading customer analytics solution from NGDATA. Or, get in touch with an NGDATA representative via email or phone to learn how Lily Enterprise can transform your customer data into actionable insights.
Unfortunately, companies struggle to optimize customer behavior analytics when they use customer experience management solutions that do not use all customer data sources, that keep data in silos, that do not provide drilled-down customer insights, and that do not fully integrate disparate customer data types. Companies also struggle to benefit from business analytics solutions when they have too much data, when they lack real-time customer data to accurately map out customer journeys, when they cannot collect and store massive amounts of data, when they fail to implement the right technology, and when they fail to protect customer data. One solution to all of these customer behavior analytics challenges is NGDATA’s Lily Enterprise. With Lily, companies easily aggregate and manage all customer data from every available data source and turn their data into key metrics that represent detailed information about each customer.
Learn more about how Lily, the leading customer behavior analysis solution from NGDATA can help you overcome your customer analytics challenges. Or, to speak with a representative of NGDATA for more information, contact us via email or phone.
Lily Enterprise empowers organizations by giving them powerful, real-time insights at the individual customer level. Lily becomes more intelligent as you add more data sources, so you have enhanced Customer DNA over time and an accurate picture of your customers. In fact, all of Lily’s Customer DNA Metrics are calculated in real time, and the historical values are maintained at all times, so you have access to the best behavioral intelligence available.
Lily’s metrics go beyond observations and include contributed, calculated, and predicted customer-level scores around behaviors, preferences, context, affinities, opportunities, and more. Lily Customer DNA is continuously updated and always available, which translates to consistently optimized insights without the need to duplicate data integration, collection, or preparation efforts.
Each time your customer interacts with you, Lily Customer DNA updates in real time. Lily automatically learns more about each and every one of your customers, so you have access to the most up-to-date trends and preferences on your individual customers without needing intervention from IT. You also have the ability to put individual metrics into perspective by comparing individual Customer DNA with a set or sets of metrics, which are dynamic groups that you can define.
Thanks to Lily Enterprise and Lily Customer DNA, organizations have access to the best customer behavior analytics and the most complete, accurate single view of customers. With Lily Enterprise, your organization will have the ability to make next-best-action and next-best-offer recommendations, detect each customer’s channel preference, and build omni-channel customer profiles. You will be able to engage with customers throughout the entire customer life cycle, ensuring that you make the most relevant offers and increase customer retention.
Learn more about Lily, the leading customer analytics solution for enterprises from NGDATA. Or, to speak with a representative of NGDATA for more information, contact us via email or phone.
NGDATA helps data-rich companies in financial services, media/publishing and telecom to automate and optimize omni-channel customer interactions. Our customer experience operating system, Lily Enterprise™, captures data across all channels and provides enterprises with real-time insights to drive superior customer experiences. Lily’s Customer DNA puts the individual at the center of the organization by design, continuously learning from behavior to act consistently and timely for superior experiences.Learn More...