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Infographics

Infographic | Humanizing the Digital Customer Experience

Product-centric companies have long looked for customer relationships where every interaction resulted in an immediate sale. That was their ideal – to get to the next sale as soon as possible. But, those relationships were only as strong as the customer’s need for products and services.

A customer-centric company is one that can capture its customers at the core of who they are, and use that intelligence to engage with them in the most relevant, personalized and timely manner. These organizations focus on creating partnerships with their customers, which only become more powerful and enduring over time.

Our infographic gives quick tips, stats and quotes on the importance of humanizing the digital customer experience. View the infographic here.

Infographic | Humanizing the Digital Customer Experience
Other Infographics of Interest
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Infographic | 4 Unique Capabilities of a CDP
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Infographic | 4 Ways to Embrace Digital Transformation
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Infographic | The NGDATA CDP Throughout Customer Journey
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NGDATA, founded in 2012, lets you better engage with your customers. Our Intelligent Engagement Platform builds sophisticated customer data profiles (Customer DNA) and drives truly personalized customer experiences through real-time interaction management. With capabilities beyond a standard Customer Data Platform, NGDATA boosts commercial success for all clients by increasing customer lifetime value, reducing churn and lowering cost per conversion.

 

NGDATA’s Intelligent Engagement Platform has in-built analytics, AI-powered capabilities, and decisioning formulas. This unique combination identifies opportunities and proactively and accurately automates individual customer engagements at scale, via the most relevant channel. All this is underpinned with Customer DNA creating rich, multi-attribute profiles, including device data, enabling businesses to develop a deeper understanding of their customers. And the intuitive user interface makes it easy for business users to utilize the platform while IT and analytics retain oversight and control.

 

NGDATA makes big data small and beautiful and is dedicated to facilitating economic gains for all clients. A strong emphasis on engagement-based tracking and reporting, coupled with a range of scalable out-of-the-box solutions gives immediate and rewarding results.

 

Customer Engagement     Big Data Analytics    Data-Driven Marketing   Experiential Marketing  Customer Data Platform    Bank Marketing

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