NGDATA’s CEO, Luc Burgelman, talks about the personalized customer experience.
The challenge of changing the way businesses interact with a generation that demands personalization will span every industry, but will be more pronounced in industries like banking that have been historically slow to adopt technology and change their processes. Segmentation and demographic-based outreach has powered marketing departments for generations, but the market is rapidly changing, and these approaches are no longer sufficient.
A clear path for happier and more loyal customers is emerging, and organizations that don’t take that path will lose ground to competitors that develop a deeper understanding of customers not only at the demographic level, but at the individual level. Organizations that do this effectively will enjoy longer, more fruitful relationships with the customer of the future.
NGDATA helps brands in data-driven industries, such as financial services, telecom, utilities and hospitality, to drive connected experiences. Our Next Generation Customer Data Platform, Lily™, puts people at the center of every business via Lily’s Customer DNA, which continuously learns from behavior to deliver compelling experiences for companies, such as Belfius Bank, Innogy and Telenet. NGDATA is headquartered in Gent, Belgium and has offices in the United States, Europe and Asia-Pacific.Learn More...