NGDATA’s CEO, Luc Burgelman, talks about the personalized customer experience.
The challenge of changing the way businesses interact with a generation that demands personalization will span every industry, but will be more pronounced in industries like banking that have been historically slow to adopt technology and change their processes. Segmentation and demographic-based outreach has powered marketing departments for generations, but the market is rapidly changing, and these approaches are no longer sufficient.
A clear path for happier and more loyal customers is emerging, and organizations that don’t take that path will lose ground to competitors that develop a deeper understanding of customers not only at the demographic level, but at the individual level. Organizations that do this effectively will enjoy longer, more fruitful relationships with the customer of the future.
NGDATA helps data-rich companies in financial services, media/publishing and telecom to automate and optimize omni-channel customer interactions. Our customer experience operating system, Lily Enterprise™, captures data across all channels and provides enterprises with real-time insights to drive superior customer experiences. Lily’s Customer DNA puts the individual at the center of the organization by design, continuously learning from behavior to act consistently and timely for superior experiences.Learn More...