CRM Magazine Editors Award NGDATA for Optimizing Customer Experiences
New York City—August 3, 2016 –The ability to create a single view of the customer to deliver timely, relevant, contextually aware, and personalized content can be a challenge for any company.
NGDATA™, the customer experience management solutions company, today announced that CRM Magazine has named the company a 2016 CRM Market Rising Star for enhancing customer experiences and relationships with its Lily Enterprise solution.
Selected by the editors of CRM Magazine, the Annual Market Rising Star Awards honor the companies that are driving technology innovation across the customer service industry. The 2016 CRM Market Rising Stars are featured in the August 2016 issue of CRM Magazine.
“NGDATA’s Lily Enterprise has been enabling companies worldwide to extract actionable insights from their data to better serve customers continuously and in real-time,” said Luc Burgelman, CEO of NGDATA. “We’re thrilled to be recognized by CRM Magazine, and we’re excited to continue offering a data-driven solution that helps companies deliver personalized customer experiences and drive real business value.”
NGDATA’s customer experience management solution, Lily Enterprise, empowers businesses seeking greater customer lifetime value to drive continuous, real-time actionable insights for increased customer loyalty and revenues through a unique combination of interactive big data management, machine learning, real-time behavioral scoring and preference understanding capabilities.
Lily users can listen to customer interactions across web, mobile, internal systems (CRM, call centers, transactions, etc.) and social channels, learn from customers’ behavior by continuously building intelligent “Customer DNA,” and execute personalized campaigns through highly targeted product offers and content. Lily helps improve customer knowledge, and satisfaction and acquisition rates by enabling data-driven resources in companies to better deliver targeted, timely offers to their customers.
To learn more about Lily Enterprise, please click here.
NGDATA™ helps companies in data-driven industries, such as financial services, media/publishing and telecom, to operationalize their data analytics through its real-time, analytics-based solution for improved customer satisfaction, reduced attrition, enhanced retention and higher profit margins. NGDATA’s Lily Enterprise™ is the customer experience management solution that finds insights and executes on them, bridging the gap between the worlds of data and business, enabling companies to deliver timely, relevant, contextually-aware, and personalized offers and experiences that customers embrace. NGDATA is headquartered in Gent, Belgium and has offices in the United States, Europe and Asia-Pacific. Customers include AXA, Belfius, De Persgroep, Orange, Telenet, and Wells Fargo, among others. Visit www.NGDATA.com for more information.
NGDATA helps data-rich companies in financial services, media/publishing and telecom to automate and optimize omni-channel customer interactions. Our customer experience operating system, Lily Enterprise™, captures data across all channels and provides enterprises with real-time insights to drive superior customer experiences. Lily’s Customer DNA puts the individual at the center of the organization by design, continuously learning from behavior to act consistently and timely for superior experiences.Learn More...