At NGDATA, we enable organizations to develop long-lasting customer relationships through data-driven experiences. We identified real-time interaction management (RTIM) as a crucial element for connecting insights with activation. Enhancing our advanced customer data platform (CDP) with RTIM functionalities at its core, was the required evolution for our platform to deliver the next best experience for every customer at exactly the right moment.
We ‘re proud to have been recognized for our RTIM capabilities by Forrester, one of the most respected and qualified analyst firms of technological solutions in the world. According to The Forrester Wave™: Real-Time Interaction Management, Q2 2022, “NGDATA offers strong real-time data ingestion capabilities and good analytics…”.
The report also states: ‘NGDATA’s Intelligent Engagement Platform is a low-code CDP that simplifies the onboarding of data-driven use cases, without placing heavy demands on a firm’s IT organization’.
The report goes on, “One reference says, ‘NGDATA enables us to address different business needs at the customer level, with the possibility (as a growing project) to be extremely flexible and agile to quickly deliver new features.’”
Combining real-time data processing with customizable, cross-functional, and vertical-specific use cases, the Intelligent Engagement Platform is a low-code solution that provides organizations with an agile yet cost-effective approach to solving common business challenges. These include building real-time audiences and executing trigger-based interactions underpinned by the Opportunity Index, an intuitive scoring system that empowers organizations to deliver the next best experience for each customer.
With smart customer analytics and RTIM at the core, the Intelligent Engagement Platform enables true one-to-one personalization at scale.
We’ve paid close attention to our customers’ CDP wants and needs to build out an advanced platform that allows for data-native decisioning and orchestration. We’re proud that the Intelligent Engagement Platform enables our customers across the globe to achieve their customer experience goals with smart analytics and next best experience decisioning.”
Jens Ponnet, Chief Growth Officer