Group DNA, OneAnalytics and other new and expanded features provide additional insights to marketers to deliver more relevant customer experiences
New York City—January 23, 2018—NGDATA®, the customer experience management solutions company, today announced enhancements to Lily™, the company’s next-generation customer data platform, designed to help marketers deliver more relevant customer experiences powered by deeper insights and context around individuals and groups.
The new version of Lily introduces Group DNA, which allows marketers to understand customers at both an individual and group level (e.g. household, business structure, etc.). Group DNA allows data and insights to be generated at different levels, enabling clients to extend the creation of Lily DNA beyond the individual and to a connected group. For example, Lily users can now connect individuals that are a part of a household, allowing marketers to track the Lily DNA associated with families. By taking into account the relationships between the different members, Lily’s Group DNA allows for deeper and more relevant insights to deliver better customer experiences to the individual, as well as the connected group.
With the introduction of OneAnalytics, Lily enables marketers to build and consult Lily DNA on other entity types beyond the customer. This enhancement in Lily allows clients to take the strength of, and insights delivered by, the thousands of Lily Metrics that make up the Customer DNA and apply them to other entities, including campaigns, products, offers and more. OneAnalytics takes into consideration potential insights gained from other related entities as a means to connect different perspectives to achieve even deeper understanding to support the delivery of more relevant customer experiences. When used in conjunction with Group DNA, OneAnalytics extends Lily’s real-time insight to other entities, and related entities, allowing deeper connections by helping marketers find relationships associated with devices, products, time, etc.
“Our customers across the world rely on Lily to power connected experiences that solidify customer lifetime value,” said Luc Burgelman, CEO of NGDATA. “Lily is a next-generation customer data platform that becomes the centerpiece of our customers’ digital transformation efforts, which is why we are so committed to investing in deepening and strengthening the intelligence that fuels the platform. These enhancements to Lily provide a level of context and sophistication unique to the CDP market. We take pride in being able to arm our clients with the most accurate and relevant insights so that they can deliver exceptional customer experiences.”
The new version of Lily also includes enhancements that allow NGDATA to better support its growing roster of global clients. Lily now supports multiple languages so that the Lily UI can be displayed in different languages for different users. These enhancements allow Lily to provide flexibility for multi-national companies with employees speaking different languages.
Additional technical features and capabilities in Lily include:
For more information on Lily, Group DNA or OneAnalytics, please visit: https://www.ngdata.com/products/lily-3.
NGDATA® helps brands in data-rich industries, such as financial services, telecom, media/entertainment, utilities and hospitality, to achieve data-driven customer centricity by enabling them to deliver smarter, more connected customer experiences. The company’s next-generation customer data platform, Lily™, puts people at the center of every business via Lily’s Customer DNA, which continuously learns from customer behavior and context in real time. NGDATA partners with companies around the world, including Belfius Bank, Innogy and Telenet, to drive digital transformations. NGDATA is headquartered in Gent, Belgium and has offices in the United States, Europe and Asia-Pacific. For more information, please visit www.NGDATA.com.
NGDATA helps brands in data-driven industries, such as financial services, telecom, utilities and hospitality, to drive connected experiences. Our Next Generation Customer Data Platform, Lily™, puts people at the center of every business via Lily’s Customer DNA, which continuously learns from behavior to deliver compelling experiences for companies, such as Belfius Bank, Innogy and Telenet. NGDATA is headquartered in Gent, Belgium and has offices in the United States, Europe and Asia-Pacific.Learn More...