Customer Experience Management Company Bolsters Executive Team with Seasoned Finance Veteran
New York City – October 12, 2016 – NGDATA, the customer experience management solutions company, today announced the appointment of Didier Van der Coelden as Chief Financial Officer (CFO). Van der Coelden will oversee NGDATA’s financial strategy and operations as the company continues to accelerate its growth.
Van der Coelden brings more than twenty years of experience as a financial executive and consultant for mid-sized and large, global companies to his role at NGDATA. In his previous position, he served as CFO of Capco, a global business and technology consultancy firm, where he helped the firm grow from a privately-owned start-up in Belgium to a publicly-listed $500 million business with over 3,300 employees and global offices from San Francisco to Hong Kong.
“During my career I have seen many different phases a company goes through, from accelerated growth and geographical expansion over restructuring, acquiring companies and being acquired, transforming from privately owned to publicly listed,” said Didier Van der Coelden. “I’ve developed a good understanding of what it takes to accelerate growth, and I look forward to working with an excellent management team to bring NGDATA to the next level in there successful journey.”
Van der Coelden joins NGDATA during a time of explosive growth. The company raised $10.2 in funding late in 2015 to help broaden the adoption of the award-winning Lily Enterprise, its data-driven customer experience management solution, and has seen a significant increase in new customers across the globe. Earlier this year, NGDATA opened an office in Singapore to meet the continued global demand for its solutions. And, there are outstanding plans for further expansion.
“We’ve experienced tremendous growth in recent years, and bringing in someone of Didier’s caliber as head of finance will help NGDATA capitalize on the exciting opportunity in front of us,” said Luc Burgelman, CEO of NGDATA. “His expertise in growing and operating global technology companies will be instrumental as we continue to expand in response to increasing demand for NGDATA’s solutions. Didier’s proven track record of success, his strategic vision and his collaborative leadership style will be welcome additions to our team.”
NGDATA helps companies in data-driven industries, such as financial services, media/publishing and telecom, to operationalize their data analytics through our real-time, analytics-based solution for improved customer satisfaction, reduced attrition, enhanced retention and higher profit margins. NGDATA’s Lily Enterprise™ is the customer experience management solution that finds insights and executes on them, bridging the gap between the worlds of data and business, enabling you to deliver timely, relevant, contextually-aware, and personalized offers and experiences that your customers embrace. NGDATA is headquartered in Gent, Belgium and has offices in the United States, Europe and Asia-Pacific. Our customers include AXA, Belfius, De Persgroep, Orange, Telenet, and Wells Fargo, among others. Visit www.NGDATA.com for more information.
NGDATA helps data-rich companies in financial services, media/publishing and telecom to automate and optimize omni-channel customer interactions. Our customer experience operating system, Lily Enterprise™, captures data across all channels and provides enterprises with real-time insights to drive superior customer experiences. Lily’s Customer DNA puts the individual at the center of the organization by design, continuously learning from behavior to act consistently and timely for superior experiences.Learn More...