Connecting with your customers on multiple touchpoints throughout their lifecycles is key to building and maintaining valued relationships and brand preferences, all the while improving stickiness. Personal attention, tailored suggestions, propositions and offers make your individual customers feel appreciated. Winning customers are one thing; maintaining them are crucial. The usage of personalized videos have a measurable positive effect in every major touchpoint in the customer journey (target vs control group).
Creating loyal, active customers that stick to your brand
NGDATA helps brands in data-driven industries, such as financial services, telecom, utilities and hospitality, to drive connected experiences. Our Next Generation Customer Data Platform, Lily™, puts people at the center of every business via Lily’s Customer DNA, which continuously learns from behavior to deliver compelling experiences for companies, such as Belfius Bank, Innogy and Telenet. NGDATA is headquartered in Gent, Belgium and has offices in the United States, Europe and Asia-Pacific.Learn More...