Connecting with your customers on multiple touchpoints throughout their lifecycles is key to building and maintaining valued relationships and brand preferences, all the while improving stickiness. Personal attention, tailored suggestions, propositions and offers make your individual customers feel appreciated. Winning customers are one thing; maintaining them are crucial. The usage of personalized videos have a measurable positive effect in every major touchpoint in the customer journey (target vs control group).
Creating loyal, active customers that stick to your brand
NGDATA helps data-rich companies in financial services, media/publishing and telecom to drive connected experiences. Our next generation customer data platform, Lily™, puts people at the center of every business via Lily’s Customer DNA, which continuously learns from behavior to deliver compelling experiences.Learn More...