Businesses can positively impact the customer experience with personalized videos that celebrate bookings, educate and support members through billing statement explanations, reward updates, card renewal and re-issue processes, or simply with personalized videos that congratulate customers on their birthday. Loyalty programs that include personalized video messages leverage account holder profiles, and deliver personally relevant experiences that connect with customers to increase loyalty and NPS scores.
Increase NPS score by 15 – 30 points
NGDATA helps data-rich companies in financial services, media/publishing and telecom to drive connected experiences. Our next generation customer data platform, Lily™, puts people at the center of every business via Lily’s Customer DNA, which continuously learns from behavior to deliver compelling experiences.Learn More...