Businesses can positively impact the customer experience with personalized videos that celebrate bookings, educate and support members through billing statement explanations, reward updates, card renewal and re-issue processes, or simply with personalized videos that congratulate customers on their birthday. Loyalty programs that include personalized video messages leverage account holder profiles, and deliver personally relevant experiences that connect with customers to increase loyalty and NPS scores.
Increase NPS score by 15 – 30 points
NGDATA helps brands in data-driven industries, such as financial services, telecom, utilities and hospitality, to drive connected experiences. Our Next Generation Customer Data Platform, Lily™, puts people at the center of every business via Lily’s Customer DNA, which continuously learns from behavior to deliver compelling experiences for companies, such as Belfius Bank, Innogy and Telenet. NGDATA is headquartered in Gent, Belgium and has offices in the United States, Europe and Asia-Pacific.Learn More...