New customers may be easily confused by the specific services included in their contract, billing statements or unexpected changes. Enterprises are struggling with high churn rates and face challenges while trying to improve customer relationships. Lily SmartVideo proactively addresses the complexity of contracts, services or bill administration, thereby adding to the perception of control to your customers. Our personalized video campaigns have proven to reduce churn and increase stickiness.
5% churn reduction within 14 days after onboarding
NGDATA helps brands in data-driven industries, such as financial services, telecom, utilities and hospitality, to drive connected experiences. Our Next Generation Customer Data Platform, Lily™, puts people at the center of every business via Lily’s Customer DNA, which continuously learns from behavior to deliver compelling experiences for companies, such as Belfius Bank, Innogy and Telenet. NGDATA is headquartered in Gent, Belgium and has offices in the United States, Europe and Asia-Pacific.Learn More...