By personalizing the content of your videos – driven by profile-based predictions – questions may be answered before they are asked, and complex information may be explained effectively. Our personalized onboarding videos continuously show their effect on inbound calls, resulting in a significant inbound call reduction. Taking into account the size of the base and previous results, you can easily calculate your ROI. Other objectives that can be met during onboarding, are the reduction of early lifecycle churn rate and the improvement of Net Promoter Scores (NPS).
Up to 30% call reduction directly associated with Lily Customer DNA and SmartVideo
NGDATA helps brands in data-driven industries, such as financial services, telecom, utilities and hospitality, to drive connected experiences. Our Next Generation Customer Data Platform, Lily™, puts people at the center of every business via Lily’s Customer DNA, which continuously learns from behavior to deliver compelling experiences for companies, such as Belfius Bank, Innogy and Telenet. NGDATA is headquartered in Gent, Belgium and has offices in the United States, Europe and Asia-Pacific.Learn More...