Industry Solutions

Every industry uses particular metrics to build and maintain a holistic view of the customer in real-time, such as metrics related to customers’ financial health in the banking industry or mobile data consumption patterns in the telecommunications sector.

Based on the industry expertise our team has built up over the years, we’ve defined specific solutions for those industries to quickly drive value from our Intelligent Engagement Platform. Our solutions help you achieve true 1-to-1 personalization in real-time across all your communication channels.

Retail Banking

Our Retail Banking Solution helps banks offer the personal service customers have historically received from their local community banks, positioning you as a trusted financial advisor throughout the entire customer lifecycle. We do this by delivering real-time, omnichannel, customer-centric 1-1 experiences while simultaneously complying with data privacy regulations (GDPR, CCPA).

Retail banking CDP
Insurance CDP

Insurance

This customer-centric solution for insurance helps to build customer relationships beyond the moment the insurance policy is sold and renewal dates. Individualized messaging around value-adding services and program memberships increase customer engagement throughout the customer lifecycle.

Telecommunications

Telcos offering bundled services have a higher ARPU (Average Revenue Per User), and even more so when they can offer personalized bundles. Personalized experiences such as proactively informing customers about changes in their data consumption pattern and recommending them another, more interesting, data plan will also positively impact churn rates and subscriber growth.

Telecommunications CDP

Utilities CDP

Utilities

Due to the ease of switching companies and highly competitive customer acquisition strategies, brand loyalty towards utilities is typically low. Utility companies benefit from a single, holistic view of their customer data. It enables identifying and suggesting relevant, additional services to the existing client base across channels in a successful way, improving retention and NPS scores.

Hospitality

NGDATA’s hospitality solution helps you deliver a superior customer experience, before, during, and in between stays. This is achieved by providing personalized experiences to find the right accommodation and suggesting services linked to previous stays, all by leveraging real-time holistic customer profiles. Delight your guests, boost the revenue per stay (TRevPAR), and increase brand loyalty.

Hospitality CDP
Airlines CDP

Airlines

Airlines can now more easily retain and grow their traveler base by focusing on core drivers of differentiation such as increasing yield, reaching a higher load factor, boosting ancillary revenue, and improving travelers’ satisfaction. NGDATA built a solution that rhymes improved CX with improved available seat mile (ASM) metrics.

Let’s share ideas on how to better deal with
the challenges you’re facing in your industry.