Retail Banking
Our Retail Banking Solution helps banks offer the personal service customers have historically received from their local community banks, positioning you as a trusted financial advisor throughout the entire customer lifecycle. We do this by delivering real-time, omnichannel, customer-centric 1-1 experiences while simultaneously complying with data privacy regulations (GDPR, CCPA).
Insurance
This customer-centric solution for insurance helps to build customer relationships beyond the moment the insurance policy is sold and renewal dates. Individualized messaging around value-adding services and program memberships increase customer engagement throughout the customer lifecycle.
Telecommunications
Telcos offering bundled services have a higher ARPU (Average Revenue Per User), and even more so when they can offer personalized bundles. Personalized experiences such as proactively informing customers about changes in their data consumption pattern and recommending them another, more interesting, data plan will also positively impact churn rates and subscriber growth.
Utilities
Due to the ease of switching companies and highly competitive customer acquisition strategies, brand loyalty towards utilities is typically low. Utility companies benefit from a single, holistic view of their customer data. It enables identifying and suggesting relevant, additional services to the existing client base across channels in a successful way, improving retention and NPS scores.
Hospitality
NGDATA’s hospitality solution helps you deliver a superior customer experience, before, during, and in between stays. This is achieved by providing personalized experiences to find the right accommodation and suggesting services linked to previous stays, all by leveraging real-time holistic customer profiles. Delight your guests, boost the revenue per stay (TRevPAR), and increase brand loyalty.
Airlines
Airlines can now more easily retain and grow their traveler base by focusing on core drivers of differentiation such as increasing yield, reaching a higher load factor, boosting ancillary revenue, and improving travelers’ satisfaction. NGDATA built a solution that rhymes improved CX with improved available seat mile (ASM) metrics.