Allied Solutions is one of the largest providers of insurance, lending and marketing products to financial institutions in the country. They partner with over 75% of the 200 largest credit unions in the U.S., providing various solutions including loan risk management. In order to help credit unions manage risk, Allied collects loan data from 1200+ lenders and integrates this data with its loan management software. Business analysts can then use this loan management software to perform various actions such as verifying insurance on loan collaterals.
Allied faced multiple data management and transformation challenges with its current solution. As they collect loan data from so many different lenders, they’re forced to accommodate for disparate mappings to handle these files. These mapping discrepancies, along with non-standardized data in multiple formats, resulted in the loading of inaccurate data, which has increased their operational risk and created many customer service issues. Allied found it very difficult to meet demanding SLAs with these challenges, so have brought on a disproportionately large support staff – many who are non-technical – to compensate. Allied also relied on outdated software to handle this transformation process, requiring their non-technical staff to hand code transformations.