NGDATA, along with IIA, Belfius Bank, BWG Strategy and B-Hive, hosted an Executive Exchange event in NYC, on October 16th, and in Toronto, on October 17th. Professionals from Morgan Stanley, RBC, Scotia Bank, Baker McKenzie, Citibank, American Express, Metlife, among others, took part in roundtable discussions on how to make the most out of customer data in order to deliver smarter customer experiences.
Jack Phillips, Co-Founder & CEO of IIA, Olivier Onclin, COO of Belfius Bank, and Luc Burgelman, Co-Founder & CEO of NGDATA, gave presentations and moderated the discussion topics that included:
How do you add value to your customers at each point of engagement? Are you leveraging customer data on a recurring basis to improve the relevance and personalization of engagements, while improving customer profitability? How does your institution stack up?
