Bausch & Lomb is one of the world’s largest suppliers of eye care products that globally develop, manufacture and market a highly comprehensive product portfolio. They are one of the best-known and most respected healthcare brands in the world, offering a wide range of the finest eye health products including contact lenses and lens care products, pharmaceuticals, intraocular lenses and other eye surgery products. Bausch & Lomb markets three broad categories of products: Vision Care, Pharmaceuticals and Surgery Instruments.
Bausch & Lomb has a complex, automated data exchange system for exchanging information between different operational systems, such as manufacturing and order fulfillment, as well as their vendors and distributors via incoming orders, outgoing shipment notifications, etc. They operate in an industry that is heavily regulated and has strict SLAs that were previously missed on a regular basis. This was mainly due to an outdated system that was poorly maintained, albeit functional. The technology it was based on was being retired and Bausch & Lomb was no longer going to support it. This meant the crux of all their operations – the ability to receive and fulfill orders, to manufacture and deliver products – was at high risk if anything went wrong. Additional challenges included adapting to current needs such as integration with cloud-based applications and ingestion of a multitude of different data formats.