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50 of the Best Articles, Videos, eBooks and More to Help You Better Manage Your Customer Relationships

50 of the Best Articles, Videos, eBooks and More to Help You Better Manage Your Customer Relationships

As companies and organizations grow and enterprises thrive, it becomes unbelievably difficult for their salespeople, marketing teams, and customer service…

How to Save Hadoop from the Trough of Disillusionment

How to Save Hadoop from the Trough of Disillusionment

From Enterprise Resource Planning (ERP) to online video and everything in between, there’s a challenge that every technology once considered…

Customer Data Analysis: 33 Experts Reveal the Most Important Piece of Customer Data to Help Make Smarter Marketing Decisions

Customer Data Analysis: 33 Experts Reveal the Most Important Piece of Customer Data to Help Make Smarter Marketing Decisions

Data Analytics Tools help provide companies with thousands of possible customer data points, all of which could potentially be considered when…

What is Predictive Analytics?

What is Predictive Analytics?

Definition of Predictive Analytics Predictive analytics involves extracting data from existing data sets with the goal of identifying trends and…

The 50 Best Blogs on Building Customer Relationships and Creating Remarkable Experiences for Your Customers

The 50 Best Blogs on Building Customer Relationships and Creating Remarkable Experiences for Your Customers

Managing your customer relationships is a key function for any business. Without a solid framework for effective customer relationship management, service…

What is Attrition Rate?

What is Attrition Rate?

A Definition of Attrition Rate A common attrition rate definition refers to employee or staff turnover, but in a broader…

Customer Retention Strategies: 30 Experts Share Their Most Effective Tactics and Techniques for Retaining Customers

Customer Retention Strategies: 30 Experts Share Their Most Effective Tactics and Techniques for Retaining Customers

Customer retention requires a serious commitment to long-term relationship building. But often, retaining existing customers is more cost-effective and even…

What Is Customer Acquisition?

What Is Customer Acquisition?

A Definition of Customer Acquisition Put simply, customer acquisition refers to gaining new consumers. Acquiring new customers involves persuading consumers…

What is Customer Retention?

What is Customer Retention?

A Definition of Customer Retention Customer retention refers to the activities and actions companies and organizations take to reduce the…

The 50 Top Data-Driven Marketing Blogs

The 50 Top Data-Driven Marketing Blogs

Big Data, analytics, metrics… it’s all becoming increasingly important to marketers and sales professionals. In fact, data-driven marketing is more…

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