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Predicting Customer Behavior with Customer Conversation Modeling (CCM)

Predicting Customer Behavior with Customer Conversation Modeling (CCM) - 04.15.14

Consumer behavior data—such as buying trends, purchasing history, social media activity, etc.—is more abundant than ever….and companies of all types…

The Potential of Big Data and Customer Experience Management – Wonder No More – It’s Not Science Fiction

The Potential of Big Data and Customer Experience Management – Wonder No More – It’s Not Science Fiction - 04.01.14

When out speaking to companies around the world, I am often asked about the use cases and ROI for big…

What Big Data Means for Customer-Driven Organizations

What Big Data Means for Customer-Driven Organizations - 02.24.14

We recently participated in a very interesting and insightful event in London – the Media Intelligence Forum – along with…

Making a Difference…

Making a Difference… - 02.13.14

They say that a chain is only as strong as its weakest link, and this rings true to me. That…

Getting Real with Big Data in 2014: Celebrating 20 Editions of the Big Data Meet Up

Getting Real with Big Data in 2014: Celebrating 20 Editions of the Big Data Meet Up - 01.27.14

2014 is going to be the year that businesses get real with big data. This was the topic and overall…

Will 2014 Be the Year of Personalization?

Will 2014 Be the Year of Personalization? - 01.16.14

“Marketers will start contextualizing their data, drawing even richer insights, and using those insights to create not just more relevant,…

Turning Big Data into Great Customer Experiences

Turning Big Data into Great Customer Experiences - 11.06.13

Recently at the Big Data Roadshow in Europe, I spoke about the great battle going on as companies fight for…

Strata NY / Hadoop World: Confirmation and Innovation

Strata NY / Hadoop World: Confirmation and Innovation - 10.31.13

The annual event partnership between O’Reilly and Cloudera, also known as Strata NY/Hadoop world, is stretching the limits of event…

Oracle and NGDATA Partner

Oracle and NGDATA Partner - 10.24.13

It’s been an exciting year for NGDATA and after closing a recent funding round last month, we’re proud to announce…

For Everything, Churn, Churn, Churn

For Everything, Churn, Churn, Churn - 09.16.13

When we speak with customers and prospects in the telecom space, our primary goal is to understand what their biggest…

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