Customer DNA

Real time, continuous insights from all customer behavior and activity, including propensity and affinity scores, for more relevant interactions

Atomic-Level View

Individual profiles reflecting facts, habits, intents and preferences for more precise targeting and offers

Operationalized Analytics

Customer DNA automatically and continuously updated with feedback and new information – becoming more accurate over time

Omni-Channel Impact

Alerts, Triggers and Rules for automated marketing channel delivery based on changes in individual Customer DNA

One Solution, Many Uses

One central Customer DNA for all types of customer interactions – online offers, targeted marketing, call recommendations, churn prevention, etc.

Listen, Learn, Execute.

NGDATA is the customer experience management solutions company empowering enterprises to Listen Bigger to all customer interactions, Learn Faster from behavior and contextual information, creating more effective actionable insights, and Execute Smarter on these insights to better find, optimize and engage targets.

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Transform your customer experience.

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About NGDATA

NGDATA helps companies in data-driven industries, such as financial services, media/publishing and telecom, to operationalize their data analytics through our real-time, analytics-based solution for improved customer satisfaction, reduced attrition, enhanced retention and higher profit margins. NGDATA’s Lily Enterprise™ is the customer experience management solution that finds insights and executes on them, bridging the gap between the worlds of data and business, enabling you to deliver timely, relevant, contextually-aware, and personalized offers and experiences that your customers embrace.

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